Modernize Government and Regulatory Services with ConfidenceCivic Cloud

Built on Microsoft Dynamics 365
Trusted by Governments

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Why Modernize Now?

 

Whether you’re a government organization or a regulatory body, you’re likely facing similar challenges:

  • Legacy systems and paper-based workflows that delay service and decision-making
  • Siloed data and duplicative processes that consume resources
  • Increasing demand for compliance, transparency, and accessible digital services

Civic Cloud is purpose-built to help you streamline operations, enhance regulatory compliance, and deliver modern, user-friendly services to staff, residents, citizens, and regulated members.

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What You Get with Civic Cloud

Permitting, Licensing, and Registration

Unify management of applications, renewals, status changes, and verifications on a secure platform. Automate reviews and approvals to improve speed and accuracy.

Inspections, Investigations and Enforcement

Equip teams with mobile tools to conduct inspections and investigations from start to finish, ensuring transparency, confidentiality, and automated compliance reporting.

Member, Resident, and Citizen Portals

Deliver self-service experiences for applications, payments, credential updates, and communications through a single, secure digital portal for all user needs.

Case and Complaints Management

Centralize the intake, triage, and resolution of service requests and complaints with fully auditable workflows to streamline case management processes.

Continuing Competency and Education

Track certifications, education, and compliance milestones, whether required by law, regulation, or internal policy, through automated monitoring and reporting tools.

Payments and Financial Management

Simplify fee collection, invoicing, and reconciliation with integrated financial controls and detailed, audit-ready reporting for accurate financial oversight.

 

Communications and Notifications

Keep stakeholders informed with automated, customizable alerts delivered via email, SMS, and portal messaging for timely updates and engagement.

Analytics and Reporting

Leverage real-time dashboards and customized reports to track performance, demonstrate compliance, and support data-driven strategic decision-making.

Microsoft 365 Integration

Enhance productivity with seamless integration to Microsoft Teams, Outlook, SharePoint, and Copilot AI tools within the Civic Cloud platform.

Why Choose Civic Cloud?

Built for Public Sector

Meets bilingual needs, supports FOI compliance, and enhances public transparency for government agencies.

Modular Design for Flexible Growth

Start with essential features and scale seamlessly as your organization or mandates evolve over time.

Purpose-Built for Complex Environments

Engineered for nuanced rules, jurisdictional needs, and compliance demands in government and regulatory work.

Adaptable for Future Demands

Evolves with changing laws, service expectations, and community needs to keep you ahead of shifts.

Accelerated, Proven Rollout Process

Our proven playbook accelerates rollout, drives stakeholder buy-in, and ensures smooth adoption from day one.

Backed by Public Sector Experts

Supported by DataInvent Systems—a trusted Microsoft Partner with deep government experience.

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Transform How You Work

Civic Cloud helps you:

 

  • Eliminate manual, paper-heavy processes
  • Break down silos between departments and functions
  • Improve auditability and regulatory compliance
  • Deliver faster, more transparent services
  • Build a more efficient, citizen- and member-focused organization

LEARN MORE / RESOURCESExplore related resources and see how Civic Cloud is already making a difference

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Smarter permitting tech like Civic Cloud speeds up approvals, reduces costs, and helps unlock more homes to ease Canada's housing crisis.
CASE STUDIES

BAO’s Path to Digital Excellence

All Case Studies
Ready to modernize your operations?
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Let’s explore how Civic Cloud can help you better serve your community, your stakeholders, and your mission.

Schedule Consultation